Help Centric is web-based help desk software that is in a league of its own. Allow your customers to upload multiple files to facilitate help ticket resolutions. Automatically build knowledge base solutions for your customers or technicians to rely on. Provides authentication for help ticket requestors, adding them as customers in your contact database. Utilizes
technology to work seamlessly with our other web software.
ASP.NET / C#
Allow customers to communicate problems in a written format,
, saving your company time on the phone and improving customer service.
Keep track of customer issues
, resulting in employee accountability and avoiding requests falling through the cracks.
Allow employees to work from an up-to-date,
web-accessible work queue
, enabling greater issue visibility and reducing ticket turn-around time.
Encourage customers to solve their problems using a user-friendly solution
, reducing resolution time and increasing customer satisfaction.
Give your customers a place to review open and closed help tickets as well as the ability to
re-open help tickets
, providing your company with greater accuracy in ticket resolution.